Palm Grievance Procedure

    We recognise that feedback and input from stakeholders is valuable because it helps drive best practices, evaluate compliance of our suppliers and increase transparency in our supply chains.

    Our Grievance Procedure describes how we handle any grievance from any external parties, employees, individuals, communities and non-governmental organisations, concerning the implementation of our Policy.

    For our third-party sourcing, supplier selection and screening is an ongoing process, and suppliers may change over time, according to market dynamics.

    The Grievance Procedures and our Grievance Log are provided below:

    Grievances can be submitted through any of the following channels:

    • By email to:
    • By telephone to: +603 64116771
    • By fax to: +603 64416772
    • In writing to:
      Attention of: Palm Sustainability
      C-4-2-10, Solaris Dutamas,
      No 1 Jalan Dutamas 1,   
      50480 Kuala Lumpur,

    The grievance should include provision of the following information:

    • Full name*
    • Name of organisation (if any)*
    • Contact details (phone/fax/email address)*
    • Description of the grievance in detail
    • Evidence to support the grievance

    *While grievances can be made anonymously, providing full contact details enables us to better understand and address the concern.

    Conserving Gabon’s Cultural Heritage

    A treasure trove of 14th century artefacts was discovered deep within a conservation area of Olam’s palm plantation in Gabon.

    Protecting Gabon's Biodiversity

    Managing palm plantations in a biodiversity rich country like Gabon requires extensive efforts to support and safeguard the country’s natural heritage. 

    Talk to Our Team

    Whether you’re interested in speaking to our country management team, enquiring about one of our products or partnering with us, we want to hear from you.

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