Grievance

    We recognise that feedback and input from stakeholders is valuable because it helps to drive best practices, evaluate compliance of our suppliers and increase transparency in our supply chains.

    Our Grievance Procedure applies to all our upstream operations and supply chain infrastructure (processing plants, warehouses and logistics hubs), and our third-party suppliers.

    It should be used to report and address breaches of relevant Olam Policies or Codes, resulting in illegality, exploitation of local communities or workers employed by Olam or a third-party supplier, or unacceptable practices in land use management as defined in the Olam Living Landscapes Policy and the Olam Supplier Code.

    The CR&S Executive Committee is chaired by Gerard Manley, who has over 30 years’ experience in the Cocoa industry. The activities of the CR&S Committee and the function itself are managed by Dr Christopher Stewart, Global Head of CR&S. Both Gerard Manley and Christopher Stewart report directly to the CR&S Board Committee.

    If any employee discovers any unethical practice, the Code of Conduct explains that they must report it and without fear of reprisals. 

    Raising a Grievance

    The grievance may be made to:

    Address:
    Olam International - Grievance Manager New Zealand House, 80 Haymarket, London SW1Y 4TE. 

    Tel: (+44) 20 7389 6464
    Email: crs@olamnet.com 
    Emails should be clearly titled ‘For Attention Of: Grievance Manager, Olam

    Grievances can also be addressed to the relevant Country Office as detailed on the location pages of this website. The grievance should include provision of the following information:

    • Your full name*
    • Name of your organisation (if any)
    • Contact details (phone/fax/email/postal address)
    • Description of the grievance in detail
    • Evidence to support the grievance

    *Whilst grievances can be made anonymously, providing full contact details enables Olam to better understand and address the concern.  A full copy of our Grievance Procedure is available here.

    A separate Grievance Log for Palm Oil can be found here.

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