Grievance

Our Grievance Procedure applies to all our upstream operations and supply chain infrastructure (processing plants, warehouses and logistics hubs), and our third-party suppliers.

It should be used to report and address breaches of relevant Olam Policies or Codes, resulting in illegality, exploitation of local communities or workers employed by Olam or a third-party supplier, or unacceptable practices in land use management as defined in the Olam Living Landscapes Policy and the Olam Supplier Code.

Supplier Code

Living Landscapes Policy

Raising a Grievance

If any person discovers any unethical practice, the Code of Conduct explains that they must report it and without fear of reprisals.

Code of Conduct

How to raise a grievance?

Whilst grievances can be made anonymously, providing full contact details enables Olam to better understand and address the concern.  A full copy of our Grievance Procedure is available here. A separate Grievance Log for Palm Oil can be found here.

Grievances can be made using the form below or can be posted to the relevant Country Office as detailed on the contact us page of this website.